Jackson Logo

    Corporate responsibility

    Standing for positive change

    Making choices for the future is a responsibility we take seriously. We put the health of our planet, the well-being of our associates and communities, and the dependability of our work behind every decision we make. Our corporate responsibility actions reflect our commitment to positive environmental, social, and governance practices that promote the sustainability of Jackson's business and a more confident future for all of us.

    View the 2023 Corporate Responsibility Report

    Safeguarding your trust in us

    Trust is the cornerstone in helping you make clear and confident choices in retirement planning. That’s why we are committed to superior customer engagement, information security, and maintaining investment practices that consider risks and rewards. We have a strong history of transparency, integrity, and award-winning customer service* relied on by millions of Americans. We implement comprehensive cybersecurity programs to safeguard your information.

    Customer-focused products, communication and service

    • Delivering value to our customers
    • Access to finance
    • Consumer financial protection
    • Award-winning customer service
    • Comprehensive data protection and privacy

    Investment practices 

    • Assessment of risks and rewards
    • Discussions with investee companies
    • Robust due diligence process for 3rd party managers

    Protecting our environment

    The health of our planet is vital to our future—and the loved ones we protect. That’s why we’re taking thoughtful steps to reduce our carbon footprint, consume energy more efficiently, and use natural resources in innovative and impactful ways. And we’re excited about the on-site solar farm at our home office in Lansing, Mich., that generates renewable energy and reduces our need for traditional power generation.

    Climate change

    • Pollution prevention
    • Renewable power
    • ENERGY STAR® certification

    Waste and recycling

    • Electronic delivery of documents
    • Recycling and composting
    • Dining services biodegradables

    Ecology

    • Water metering and conservation
    • Stormwater control program
    • Green roofs

    Valuing our people and communities

    Our strength lies in our people and the communities in which we work. Jackson's corporate values—empower, respect, execute and create—foster an engaged culture and guide our employment practices and community investments. Plus, our philanthropic efforts are multiplied by the generous giving of our associates. 

    Valuing our people

    • Fair pay, pay-for-performance and competitive benefits
    • Talent development
    • Business Resource Associate Groups (BRAGs)
    • Emotional and financial wellbeing
    • Health and safety
    More About Jackson

    Community engagement for impact

    • Charitable giving to communities
    • Financial education
    • Associate volunteerism and giving
    Community Impact & Grants

    Strong governance and business practices

    Honesty and integrity are at the core of our approach in everything we do. That’s why we are devoted to upholding the highest standards of governance policies and practices. We strive to conduct ourselves ethically and to comply with the laws and regulations everywhere we operate. And we hold ourselves and each other accountable for our conduct for the betterment of our business, our stakeholders, and our customers.

    Experienced leadership

    • Independent Board structure
    • Qualified Board and executive management team
    • Board oversight of corporate responsibility and sustainability matters

    Reliable business practices

    • Disciplined risk management including third-party risks
    • Purchasing practices and vendor partners
    • Sound business ethics

    *SQM (Service Quality Measurement Group) Contact Center Awards Program for 2004 and 2006 -2024. (To achieve world-class certification, 80% or more of call-center customers surveyed must have rated their experience as very satisfied, the highest rating possible.)

    PPM America, Inc. is an affiliate of Jackson National Life Distributors LLC. PPM America, Inc. is an indirect, wholly owned subsidiary of Jackson Financial Inc. Jackson Financial Inc. is a publicly traded company.

    Jackson® is the marketing name for Jackson Financial Inc., Jackson National Life Insurance Company® (Home Office: Lansing, Michigan), and Jackson National Life Insurance Company of New York® (Home Office: Purchase, New York).