At Jackson®, we know your privacy is important to you. It’s important to us too. We are committed to protecting your privacy and to upholding the trust you have placed in us to ensure the safety and security of your personal information. We treat your personal information you provide to Jackson with respect and as confidential and we are committed to compliance with all applicable state and federal privacy laws and regulations. We value the trust you have placed in us.
The links below provide details about our practices and policies for handling and securing your personal information. To exercise the rights you may have related to your personal information or to manage your personal information, please submit a Privacy Data Request using this form or call (800) 644-4565.
PRIVACY NOTICE: WHAT DOES JACKSON NATIONAL LIFE INSURANCE COMPANY® (JACKSON®) DO WITH YOUR PERSONAL INFORMATION?
At Jackson, the privacy and security of your personal information is a top priority. For information about our general privacy policies please visit https://www.jackson.com/legal-privacy/web-privacy.xhtml.
For purposes of your personal information related to the financial services we provide to you ("Personal Information"), this Privacy Notice provides you with details to help you understand our current privacy practices and how we protect and share your Personal Information.
Information we may collect and use
In order to provide financial products and services to you, we must collect certain Personal Information. The types of information we collect depend on the product or service you are interested in. This information may include your name, address, email address and telephone number along with your date of birth, social security number and financial information.
Most of the information we collect about you comes directly from your application or claim. In order to supplement that information, we may collect information about you from other sources too, such as:
- Your transactions with us;
- Written, electronic, telephone and other communications from you; and
- Consumer reporting agencies;
Information obtained from a report prepared by an insurance support organization may be retained by the insurance support organization and disclosed to other persons.
Personal information we may disclose
In order to run our business and provide our services and products to you, there are occasions where we may share your Personal Information as allowed by law. For example, we may share your Personal Information with third parties to perform a service for you, such as to process your transactions and maintain your account and to respond to court orders and legal investigations. In addition, we may share your Personal Information with Jackson's affiliated family of companies1 for their everyday business purposes, which include securing your information, marketing and distributing Jackson's products, and maintaining the subaccounts associated with Jackson's products. We do not share your Personal Information with any company for joint marketing or to market their own products to you.
Based upon the necessity of the way we share your Personal Information, we do not offer a limitation to this sharing, which is acceptable under state and federal law.
How we protect your personal information
Jackson has an Information Security program with certified and experienced professionals who strive to protect the integrity of our systems and applications. We maintain strict control over access to your information and only allow access to employees who have a legitimate business reason and are bound by confidentiality. We have implemented multi-factor authentication as standard on Jackson.com and VoiceGuard™ to allow you to authenticate through our Service Center with only your voice.
Jackson also requires our third-parties to protect your Personal Information and we limit their ability to use your Personal Information for any purpose other than the work they are doing on our behalf or as required by law.
Your rights regarding your personal information
This Notice describes how you can exercise your rights regarding your personal information. Jackson complies with all applicable laws and regulations governing a customer’s rights with respect to their personal information. Jackson will administer the rights described in this Notice in accordance with your state’s specific laws and regulations.
Your state may provide for additional privacy protections under applicable laws. Jackson will protect your information in accordance with these additional protections.
If you would like to act upon your rights regarding your personal information, please access our Privacy Data Request form located on Jackson.com. You can also contact Jackson by phone at 1 (800) 644-4565 or by mail at 1 Corporate Way, Lansing, MI 48951.
Access to personal information
You may submit a request to receive a copy of your personal information. You may review your personal information in person, or you may ask Jackson to send you a copy of your personal information by mail or electronically, whichever you prefer. Jackson will need to verify your identity in order to process your request.
Within 30 business days of receiving your request, Jackson will:
(1) inform you of the nature and substance of the recorded personal information Jackson has about you;
(2) permit you to obtain a copy of your personal information; and
(3) provide the identity of the persons to whom Jackson has disclosed your personal information within two years prior to the request, if recorded. If this information is not recorded, Jackson will provide you with the names of those insurance institutions, agents, insurance support organizations, and other persons to whom such information is normally disclosed.
Changes to personal information
If you believe that your personal information is inaccurate or incomplete, you may ask Jackson to correct, amend, or delete the information. Your request must be made in writing and must include the reason you are requesting the change. Jackson will respond within 30 business days from the date we receive your request.
If Jackson makes changes to your personal information as a result of your request, Jackson will notify you in writing and will furnish the correction, amendment or fact of deletion to:
(1) Any person specifically designated by the individual who may have, within the preceding two years, received such recorded personal information.
(2) Any insurance-support organization whose primary source of personal information is insurance institutions if the insurance-support organization has systematically received such recorded personal information from Jackson within the preceding seven years; provided, however, that the correction, amendment or fact of deletion need not be furnished if the insurance-support organization no longer maintains recorded personal information about the individual.
(3) Any insurance-support organization that furnished the personal information that has been corrected, amended or deleted.
If Jackson denies your request to correct, amend, or delete your information, we will provide you with the reasons for the denial. In this event, you may file with Jackson:
(1) A concise statement setting forth what you think is the correct, relevant or fair information.
(2) A concise statement of the reasons why you disagree with Jackson’s refusal to correct, amend or delete recorded personal information.
Jackson will file this communication from you with the disputed information, identify the disputed information if it is disclosed, and provide notice of the disagreement to the persons and in the manner described in the paragraph above.
If you have any questions about this Privacy Notice, please contact us at 1 (800) 644-4565 or visit www.jackson.com.
1Jackson's affiliated family of companies referenced include Jackson National Life Distributors LLC and Jackson National Asset Management, LLC®.
Z3116LF 03/24
PRIVACY NOTICE: WHAT DOES JACKSON NATIONAL LIFE INSURANCE COMPANY OF NEW YORK® (JACKSON®) DO WITH YOUR PERSONAL INFORMATION?
At Jackson, the privacy and security of your personal information is a top priority. For information about our general privacy policies please visit https://www.jackson.com/legal-privacy/web-privacy.xhtml.
For purposes of your personal information related to the financial services we provide to you ("Personal Information"), this Privacy Notice provides you with details to help you understand our current privacy practices and how we protect and share your Personal Information.
Information we may collect and use
In order to provide financial products and services to you, we must collect certain Personal Information. The types of information we collect depend on the product or service you are interested in. This information may include your name, address, email address and telephone number along with your date of birth, social security number and financial information.
Most of the information we collect about you comes directly from your application or claim. In order to supplement that information, we may collect information about you from other sources too, such as:
- Your transactions with us;
- Written, electronic, telephone and other communications from you; and
- Consumer reporting agencies;
Information obtained from a report prepared by an insurance support organization may be retained by the insurance support organization and disclosed to other persons.
Personal information we May disclose
In order to run our business and provide our services and products to you, there are occasions where we may share your Personal Information as allowed by law. For example, we may share your Personal Information with third-parties to perform a service for you, such as to process your transactions and maintain your account and to respond to court orders and legal investigations. In addition, we may share your Personal Information with Jackson's affiliated family of companies1 for their everyday business purposes, which include securing your information, marketing and distributing Jackson's products, and maintaining the subaccounts associated with Jackson's products. We do not share your Personal Information with any company for joint marketing or to market their own products to you.
Based upon the necessity of the way we share your Personal Information, we do not offer a limitation to this sharing, which is acceptable under state and federal law.
How we protect your personal information
Jackson has an Information Security program with certified and experienced professionals who strive to protect the integrity of our systems and applications. We maintain strict control over access to your information and only allow access to employees who have a legitimate business reason and are bound by confidentiality. We have implemented multi-factor authentication as standard on Jackson.com and VoiceGuard™ to allow you to authenticate through our Service Center with only your voice.
Jackson also requires our third-parties to protect your Personal Information and we limit their ability to use your Personal Information for any purpose other than the work they are doing on our behalf or as required by law.
Your rights regarding your personal information
This Notice describes how you can exercise your rights regarding your personal information. Jackson complies with all applicable laws and regulations governing a customer’s rights with respect to their personal information. Jackson will administer the rights described in this Notice in accordance with your state’s specific laws and regulations.
Your state may provide for additional privacy protections under applicable laws. Jackson will protect your information in accordance with these additional protections.
If you would like to act upon your rights regarding your personal information, please access our Privacy Data Request form located on Jackson.com. You can also contact Jackson by phone at 1 (800) 644-4565 or by mail at 1 Corporate Way, Lansing, MI 48951.
Access to personal information
You may submit a request to receive a copy of your personal information. You may review your personal information in person, or you may ask Jackson to send you a copy of your personal information by mail or electronically, whichever you prefer. Jackson will need to verify your identity in order to process your request.
Within 30 business days of receiving your request, Jackson will:
(1) inform you of the nature and substance of the recorded personal information Jackson has about you;
(2) permit you to obtain a copy of your personal information; and
(3) provide the identity of the persons to whom Jackson has disclosed your personal information within two years prior to the request, if recorded. If this information is not recorded, Jackson will provide you with the names of those insurance institutions, agents, insurance support organizations, and other persons to whom such information is normally disclosed.
Changes to personal information
If you believe that your personal information is inaccurate or incomplete, you may ask Jackson to correct, amend, or delete the information. Your request must be made in writing and must include the reason you are requesting the change. Jackson will respond within 30 business days from the date we receive your request.
If Jackson make changes to your personal information as a result of your request, Jackson will notify you in writing and will furnish the correction, amendment or fact of deletion to:
(1) Any person specifically designated by the individual who may have, within the preceding two years, received such recorded personal information.
(2) Any insurance-support organization whose primary source of personal information is insurance institutions if the insurance-support organization has systematically received such recorded personal information from Jackson within the preceding seven years; provided, however, that the correction, amendment or fact of deletion need not be furnished if the insurance-support organization no longer maintains recorded personal information about the individual.
(3) Any insurance-support organization that furnished the personal information that has been corrected, amended or deleted.
If Jackson denies your request to correct, amend, or delete your information, we will provide you with the reasons for the denial. In this event, you may file with Jackson:
(1) A concise statement setting forth what you think is the correct, relevant or fair information.
(2) A concise statement of the reasons why you disagree with Jackson’s refusal to correct, amend or delete recorded personal information.
Jackson will file this communication from you with the disputed information, identify the disputed information if it is disclosed, and provide notice of the disagreement to the persons and in the manner described in the paragraph above.
If you have any questions about this Privacy Notice, please contact us at 1 (888) 965-6569 or visit www.jackson.com.
1 Jackson's affiliated family of companies referenced include Jackson National Life Insurance Company, Jackson National Life Distributors LLC, and Jackson National Asset Management, LLC®.
N3116LF 03/24
PRIVACY NOTICE: WHAT DOES JACKSON NATIONAL LIFE DISTRIBUTORS LLC (JNLD) DO WITH YOUR PERSONAL INFORMATION?
At JNLD, the privacy and security of your personal information is a top priority.
For purposes of your personal information related to the financial services we provide to you ("Personal Information"), this Privacy Notice provides you with details to help you understand our current privacy practices and how we protect and share your Personal Information.
Information we may collect and use
In order to provide financial products and services to you, we must collect certain Personal Information. The types of information we collect depend on the product or service you are interested in. This information may include your name, address, email address and telephone number along with your date of birth, social security number and financial information
Most of the information we collect about you comes directly from your application. In order to supplement that information, we may collect information about you from other sources too, such as:
- Written, electronic, telephone and other communications from you; and
- Consumer reporting agencies.
Personal information we may disclose
In order to run our business and provide our services to you, there are occasions where we may share your Personal Information as allowed by law. For example, we may share your Personal Information with third parties to perform a service such as to establish, maintain, or transfer your account or to respond to court orders and legal investigations. In addition, we may share your Personal Information with JNLD's affiliated companies including, Jackson National Life Insurance Company® (“Jackson®”) for their everyday business purposes, which include securing your information, processing transactions, and maintaining the subaccounts associated with Jackson's products. We do not share your Personal Information with any company for joint marketing or to market their own products to you.
Based upon the necessity of the way we share your Personal Information, we do not offer a limitation to this sharing, which is acceptable under state and federal law.
How we protect your personal information
JNLD has an Information Security program with certified and experienced professionals who strive to protect the integrity of our systems and applications. We maintain strict control over access to your information and only allow access to employees who have a legitimate business reason and are bound by confidentiality. We have implemented VoiceGuard™ to allow you to authenticate through our Service Center with only your voice.
JNLD also requires our third-parties to protect your Personal Information and we limit their ability to use your Personal Information for any purpose other than the work they are doing on our behalf or as required by law.
If you have any questions about this Privacy Notice, please contact us at 1 (888) 646-5653.
D3116 03/24
CALIFORNIA-SPECIFIC PRIVACY POLICY ("POLICY")
California consumers have certain privacy rights granted under California law. This Policy sets out some of those rights and provides individuals with means to submit Privacy Data Requests to Jackson®. Jackson reserves the right to modify this Policy at any time and will post the current Policy incorporating those changes on this page. Changes to this Policy are effective as of the date they are posted. This Policy was last updated on March 8, 2024.
1. Managing your privacy rights
Below is a list of privacy rights regarding your personal information under California law.
Right to know about personal information collected disclosed or sold
You have the right to know what personal information Jackson has collected about you, including the categories of personal information, the categories of sources from which the personal information is collected, the business or commercial purpose for collecting, selling, or sharing personal information, the categories of third parties to whom Jackson discloses personal information, and the specific pieces of personal information Jackson has collected about you.
Right to request deletion of personal information
You have the right to request deletion of personal information collected by Jackson, subject to certain exceptions.
Right to opt-out of the sale of personal information
Jackson does not sell your personal information, including the personal information of minors under 16 years of age without affirmative authorization. Jackson also does not knowingly share the personal information of consumers under 16 years of age.
Right to opt-out of the sale of personal information sharing and automated decision-making
You have the right to opt-out of the sharing of your personal information. To opt-out of sharing, visit Do Not Share My Personal Information. You also have the right to opt-out of automated decision-making technology and to request meaningful information about the logic involved with such decision-making processes, including a description of the likely outcome of the process with respect to you.
Right to non-discrimination for the exercise of your privacy rights
You have the right not to receive discriminatory treatment by Jackson for exercising your privacy rights. We will not discriminate against you if you choose to exercise any of your rights under California law, this includes employee's, applicant's, or independent contractors.
Right to correct
You have the right to correct any inaccurate personal information.
Right to disclosure of retention periods
You have the right to request for Jackson to disclose the period for which we intend to retain your personal information and sensitive personal information.
Instructions for submitting a verifiable consumer request
To exercise any of the above rights you or your authorized agent can submit a request using the Privacy Data Request form or by calling Jackson Customer Service at 800-644-4565. Upon submission of your request, we will take commercially reasonable steps to verify your identity and, if applicable, your authorized agent before granting access to or making any changes to your personal information. You will be required to verify your identity by providing your first name, last name, and email address. In some instances, we may ask you to provide other information such as your mailing address or the last four digits of your Social Security Number to verify your identity. If this happens, we will reach out to you directly with this request.
The Jackson website recognizes and responds to Global Privacy Control (GPC) signals transmitted by your internet browser, if you have configured them, to automatically update your privacy preferences. You may also opt-out of information sharing by visiting Do Not Share My Personal Information.
As explained in our Web Privacy Policy, online visitors may request changes to, or opt-out of collection of certain personal information at any time. Additionally, any individual who receives email marketing material from Jackson may opt-out of further electronic communication by following the opt-out instructions contained in the email message.
We will make good faith efforts to provide you with access to your data within a reasonable time of your requesting it, but there may be circumstances in which, as legally permitted, we will not provide access, including but not limited to instances where the information is legally privileged, where your or your agent’s identity could not be verified, or where the information may compromise yours or others’ privacy or other legitimate rights. If we determine that access should be restricted in any particular instance, we will provide you with an explanation of why that determination has been made and a contact point for any further inquiries.
2. Data collection and sharing within the past 12 months.
In order to run our business and provide our services and products, there are occasions where we may disclose your personal information with affiliates and non-affiliated vendors that perform support services for Jackson. These parties are subject to agreements that require them to maintain the confidentiality of your information and to use it only in the course of providing such services. We will also share information if you so direct or with your consent, if we are compelled by law or regulation, as part of a corporate transaction with a successor or affiliate or in connected with any acquisition, merger or sale of assets, or in other circumstances as permitted by law (for example, to protect your account from fraud).
Below is a list of the categories of personal information we have collected, the sources from which we collected that personal information, the business purpose for which we collected, shared, or disclosed the personal information (if applicable), and categories to whom we disclosed the personal information, all within the past 12 months and not otherwise subject to the Gramm-Leach-Bliley Act. We did not necessarily collect, use, or disclose all the specific pieces of personal information listed for any given person or business purpose. Please note that these are categories of personal information as they are set forth under California law. We do not sell your personal information.
Personal information category
(A) Identifiers such as a real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, social security number, driver’s license number, passport number, or other similar identifiers.
(B) Any categories of personal information described in subdivision (e) of Section 1798.80:
(e) “Personal information” means any information that identifies, relates to, describes, or is capable of being associated with, a particular individual, including, but not limited to, his or her name, signature, social security number, physical characteristics or description, address, telephone number, passport number, driver's license or state identification card number, insurance policy number, education, employment, employment history, bank account number, or any other financial information, medical information, or health insurance information. “Personal information” does not include publicly available information that is lawfully made available to the general public from federal, state, or local government records.
(C) Characteristics of protected classifications under California or federal law:
- Sexual orientation
- Race
- National origin
- Medical conditions
- Disability; physical or mental
- Genetic information
- Military or Veteran status
- Status as a victim of domestic violence, assault, or stalking
- Gender identity and gender expression
- Color
- Religion
- Sex (including pregnancy, childbirth, and related medical conditions)
- Age (40 or older)
- Marital status
- Political affiliations or activities
(D) Commercial information, including records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.
(E) Biometric information.
(F) Internet or other electronic network activity information, including, but not limited to, browsing history, search history, and information regarding a consumer’s interaction with an Internet Website, application, or advertisement.
(G) Geolocation data.
(H) Audio, electronic, visual, thermal, olfactory, or similar information.
(I) Professional or employment-related information.
(J) Education information, defined as information that is not publicly available personally identifiable information as defined in the Family Educational Rights and Privacy Act (20 U.S.C. section 1232g, 34 C.F.R. Part 99).
(K) Inferences drawn from any of the information identified in this chart to create a profile about a consumer reflecting the consumer’s preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes.
3. Business purpose for which the personal information was collected or shared within the past 12 months.
Below is a list of the business purposes for collection of personal information. We did not necessarily collect all the specific pieces of personal information listed above for any given business purpose.
Business purpose for which the personal information was collected or shared
(1) Auditing related to a current interaction with the consumer and concurrent transactions.
(2) Detecting security incidents, protecting against malicious, deceptive, fraudulent, or illegal activity, and prosecuting those responsible for that activity.
(3) Debugging to identify and repair errors that impair existing intended functionality.
(4) Short-term, transient use.
(5) Performing services internally on behalf of Jackson or for service providers, including, but not limited to, maintaining or servicing accounts, providing customer service, processing or fulfilling orders and transactions, verifying personal information, processing payments, providing advertising or marketing services, providing analytic services, or providing similar services on behalf of Jackson or service providers.
(6) Undertaking internal research for technological development and demonstration.
(7) Undertaking activities to verify or maintain the quality or safety of a service, information system or device that is owned, manufactured, manufactured for, or controlled by Jackson®, and to improve, upgrade, or enhance the service, information system or device that is owned, manufactured, manufactured for, or controlled by Jackson.
(8) Employment-related purposes, including but not limited to, hiring, talent evaluation, investigations, benefits, compensation, performance evaluation, and termination.
(9) Cross-context behavioral advertising.
4. Categories of sources from which personal information is collected
The categories of sources of the personal information collected is from you (through forms, correspondence, telephone, and your use of Jackson websites), from your employer, consumer reports, and data aggregators.
5. Categories of third parties with whom Jackson discloses personal information.
Jackson does not sell your personal information. Jackson may share or disclose your personal information with "third-parties" as defined by California law in order to provide Jackson with support. Jackson does not use or disclose sensitive personal information for purposes other than those specified in section 7027, subsection (m) of the CPRA Regulations.
6. Exercise your rights
If you have any questions about this Policy or about exercising your rights described above, you can submit a Privacy Data Request by using this form or by contacting us at 800-644-4565.
Effective date: December 6, 2024
Privacy of personal data is a top priority at Jackson Financial Inc. (together with its subsidiaries, the “Company”, “we”, “our”).
This Associate Privacy Notice (“Notice”) is intended to provide associates with notice that identifies the categories of personal data that may be collected and why the Company collects, uses, or shares such information.
Updates
This Notice will be updated at least once every twelve (12) months to reflect changes in our business, legal or regulatory obligations. The current version will be posted for applicants and internal associates can periodically check this Notice for changes by visiting the Corporate Policies page on the Company’s intranet site. The Company will not collect additional categories of your personal data or use your personal data already collected for additional purposes without providing you with a notice of our intent to do so. Any changes to this Notice will be effective from the date they are communicated to you. If we make any material changes to this Notice, we will notify you before such changes are effective.
Definitions
“Personal data” includes information that is collected by the Company about you in the course of employment for employment-related purposes and includes any information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with you.
“Process”, “processed” or “processing” means any operation or set of operations which is performed on personal data, whether or not by automated means, such as collection, recording, organization, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction of personal data.
“Associates”, “associate” or “you” means an identified or identifiable natural person who is acting as a job applicant, associate, or contractor. In this context “job applicant” refers to any person who has submitted their candidacy with the Company; “associate” refers to any person who is employed at the Company as a full-or part-time associate, strategic support associate, temporary worker, or intern and “contractor” means a natural person who provides any service to the Company pursuant to a written contract.
Personal data we collect about you
Listed below are the categories of personal data that the Company may process about associates:
Identifiers, including real name, alias, postal address, unique personal identifiers, email, account name, social security number, driver’s license number, passport number or other similar identifiers. In this context, a “unique personal identifier” means a persistent identifier that can be used to recognize an associate, or a device that is linked to an associate, over time and across different services, including, but not limited to, a device identifier; an Internet Protocol address; cookies, beacons, pixel tags, or similar technology; unique pseudonym, or user alias; telephone numbers, or other forms of persistent or probabilistic identifiers.
Characteristics of Protected Classifications Under California or Federal Law, including the following: race, ethnicity, national origin, religion (includes religious dress and grooming practices), sex/gender (includes pregnancy, childbirth, breastfeeding and/ or related medical conditions), gender identity, gender expression, sexual orientation, marital status, medical condition (such as genetic characteristics, cancer or a record or history of cancer), disability (such as mental and physical including HIV/AIDS, or cancer), military or veteran status, request for family care leave, request for leave for an associate’s own serious health condition, request for pregnancy disability leave, and age. We do not use or disclose sensitive personal information for purposes other than as specified in section 7027(m) of the California Consumer Privacy Act ("CCPA").
Internet or Other Electronic Network Activity Information, including business emails, text messages, browsing history, search history, application access location and information regarding an associate’s interaction with an internet website, application or advertisement, time and geolocation data related to use of an internet website, software application, or physical access to any of the Company’s office locations.
Professional or Employment-related Information, including job related data, maintained as part of an application or the employment relationship that is present in: a job application or resume; professional networking sites; an employment contract or job offer; a contractor agreement; a performance review; a disciplinary record; an investigation; photos; biometric data, including imagery of your fingerprint, face, voice print and voice recordings; information from associate expenses; browsing and search history; payroll and benefits related data; internal and external contact information; or information captured from video, audio, systems, or other forms of monitoring or surveillance.
Education Information, including information about an associate’s educational background, such as education records and transcripts, that is not publicly available.
Inferences, including any information drawn from any of the personal data categories referenced above to create a profile about an associate reflecting the associate’s characteristics, psychological trends, preferences, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes.
Purposes for collecting your personal data
The Company may collect the personal data identified above for the business reasons listed below.
To Recruit Associates, including to conduct employment-related background screening and checks, criminal background checks and drug testing.
To Administer Benefits, such as medical, dental, vision, and retirement benefits, including recording and processing eligibility of dependents, tuition reimbursement, absence and leave monitoring, and life insurance.
To Pay and Reimburse for Expenses, including salary administration, payroll management, payment of expenses, to administer other compensation related payments, including assigning amounts of bonus payments to individuals and administration of departmental bonus pools.
To Conduct Performance-Related Reviews, including performance appraisals, career planning, skills monitoring, job moves, promotions, and staff re-structuring.
To Monitor Work-Related Licenses and Credentials, including provisioning licenses for use during an associate’s work-related responsibilities, ensuring compliance, training, examination, and other requirements are met with applicable regulatory agencies.
To Provide Our Associates with Human Resources Management Services, including providing associate data maintenance and support services, administration of separation of employment, approvals and authorization procedures, administration and handling of associate claims, and travel administration.
To Administer Domestic and International Travel/Assignments, including relocation services, documenting assignment terms and conditions, obtaining relevant immigration documents, initiating vendor services, fulfilling home/host country tax administration and filing obligations, and addressing health and safety requirements.
To Maintain Your Contact Information, including altering your details across relevant entities within the Company (for example personal, other employment, and transferring roles).
To Assist You in Case of Emergency, including maintenance of contact details for you, and your dependents in case of personal or business emergency.
To Monitor Eligibility to Work in the U.S., which means monitoring and ensuring compliance of associates’ ability to work in the U.S.
To Conduct Healthcare-Related Services, including conducting pre-employment and employment-related medical screenings for return-to-work processes and medical case management needs; determining medical suitability for work-related tasks; identifying health needs of associates to plan and provide appropriate services, including operation of sickness policies and procedures; and providing guidance on fitness for travel and fitness for expatriation.
To Facilitate Better Working Environment, which includes conducting associate surveys, providing senior management information about other associates, and conducting training.
To Ensure a Safe and Efficient Working Environment, which includes processing relating to disciplinary actions, associate handbook and code of conduct processes, and investigations.
To Maintain Security on the Company’s Information Systems, Websites and Internet Connected Assets, which includes hosting and maintenance of computer systems and infrastructure; management of the Company’s software and hardware computer assets; systems testing, such as development of new systems and end-user testing of computer systems; training; and monitoring email and Internet access.
To Comply with Applicable Law or Regulatory Requirements, such as legal (state and federal) and internal company reporting obligations, including headcount, management information, demographic and health, safety, security, and environmental reporting.
Further information
If you have any questions about this statement, please contact JacksonPrivacyTeam@jackson.com for the Company's other privacy policies, or to submit a request related to your privacy rights, please visit our Legal and Privacy page. As a job applicant, associate, or contractor you have the right not to receive discriminatory treatment and not be retaliated against for exercising your CCPA rights.
How we collect, use, and share your information
a. Web forms
Categories of personal information collected. Identifiers such as real name, alias, postal address, online identifier, email address, account name, social security number, or other similar identifiers.
Purpose for collection of personal information. To provide our web visitors with valuable information related to financial interests and to contact Jackson® directly. Jackson may collect personal information directly from you through forms that you choose to fill out and submit to Jackson. We use this information coupled with your indication of content preferences to provide relevant information and communicate with you through your email address.
We share this personal information with our third-party partners to assist with sending you email messages. You can "opt-out" of this communication or, in other words, simply stop receiving it at any time by following the opt-out instructions contained within the email message from Jackson. Jackson retains personal information indefinitely pursuant to its record retention policy which is in accordance with our governing laws and regulations. To submit a request to delete your personal information, please submit a Privacy Data Request using this form or call 800-644-4565.
b. Digital analytics information
To enhance our visitors' usability of the Jackson website, digital analytics tools are used to understand and optimize performance. This includes, but is not limited to, the collection of your IP address and information about what pages you visit, the average time on the page, and whether you have visited the site and pages in the past. Jackson also uses technology to reproduce visitor interactions with our website to analyze opportunities for improvement. While it's our goal to use this data responsibly, we understand that you may not wish to have information collected regarding your visit to Jackson.com, its landing pages, and its associated sites found on the Jackson.com sitemap.
You can select Do Not Share My Personal Information to view/change your data collection preferences with respect to the use of digital analytics at any time and opt out of our analysis of your browsing experience on Jackson.com, its landing pages and its associated sites found on the Jackson.com sitemap (“Jackson Sites”). Additionally, you can control the information that is sent to Google, one of our analytics tool providers, and learn more about how Google uses the information by visiting Google’s Privacy & Terms.
c. Cookies
A cookie is a piece of data stored within the web browser on your device by the websites you visit. Cookies are widely used to improve browsing experience and help websites function more efficiently.
From our website, Jackson may place cookies on your device. There are two types of cookies that we use:
- Session cookies - These cookies are temporarily created when you visit our website. When you leave the website, all session cookies are deleted.
- Persistent cookies - These cookies remain on your device for the period of time specified in the cookie. They are activated each time you visit our website, which created that particular cookie.
The cookies we use help the website to remember your session, allow certain functionality of the website, and facilitate website usage analysis. This will enable us to continually improve the website and our systems.
For users not logged in to Jackson.com, the cookies do not hold any Personal Identifying Information (PII) about you. We do not associate any data gathered from cookies with any personal information you choose to provide us. For logged-in users, some PII, including your email address and agent number may be collected and shared with our digital analytics partners through our effort to understand and optimize Jackson Sites' performance.
Many internet browsers allow you to adjust your cookie preferences or delete existing cookies from your internet browser. If you set your browser or preferences on Jackson Sites to reject cookies, you should be aware that certain website features, promotions or services may not be available to you or may not function correctly.
Global Privacy Control (GPC) is a technical specification for transmitting universal opt-out signals and Jackson Sites recognize and respond to GPC signals. Certain internet browsers may provide you the choice to set "Do Not Track" preferences, to limit the collection of information about your online activities over time and across third-party websites or online services. Jackson's systems do respond to internet browser "Do Not Track" signals from major browsers. However, for Safari Mobile you may need to take these additional steps. Open Safari > Preferences, click Privacy, then select "Ask websites not to track me."
d. Pixel tags
To determine the efficacy of our marketing efforts, we use pixel tags, which are small pieces of JavaScript code, to collect information about you and your browsing session during your visit to Jackson Sites. The information we collect through the pixel tag does not contain PII. This information is subsequently shared with our service providers, and they may use this information to direct advertising to you based upon the information collected while visiting Jackson Sites.
We understand that you may not want to allow Jackson to collect and share this information related to cross-device tracking and advertisement targeting. Therefore, you can select Do Not Share My Personal Information to view/change your data collection preferences with respect to Jackson’s use of targeted advertising at any time and opt out of our analysis of your browsing experience on Jackson Sites.
Our vendors’ and partners’ collection and use of non-personal information
Jackson works with vendors and other partners to help deliver online and mobile advertisements for Jackson products and services that we think may be of interest to you using information that is not personally identifiable. Many of these advertisements are not targeted to you specifically, but rather are placed on third-party internet websites where we anticipate our target audience will visit frequently. We do not control and are not responsible for the privacy practices of third-party internet websites where our advertisements appear.
Our vendors and other partners also may use cookies, pixel tags, and other technologies to perform services on our behalf. Jackson does not control the use of this technology or the resulting information and is not responsible for any actions or policies of such third parties. These vendors and other partners include third-party websites, online and mobile advertising networks and similar advertising service providers, and content networks. These vendors and other partners may record which ads your browser has seen and which site pages you may have been viewing when the ads were delivered.
Some of our advertisements delivered for us by these vendors and other partners may be based on your online behaviors (e.g., on Jackson Sites and other third-party sites), your search activity, or your general geographic location (such as whether your Wi-Fi network indicates that you are in an airport). These ads may appear on our own sites or on third-party websites. You may also see advertisements for third parties' products and services on other websites based on your visits to Jackson Sites and other sites.
We also engage vendors to deliver online advertisements to users whose online behaviors on sites other than our own sites indicate that they may be interested in our products, or to help us deliver advertisements to users based on their publicly available social networking information. Some of our vendors may use anonymous data, such as demographic data, received from third parties to assist in the delivery of our advertisements to you.
You may view a list of certain companies that collect or use information about your browsing activity to assess your ad interests, and they may or may not provide you with the opportunity to opt-out of their use of your browsing activity to serve you interest-based ads. Those companies are responsible for managing and honoring your opt-out choices, and Jackson is not responsible for their actions or policies.
If you are creating an online account, or logging in to an existing account, some of our partners may also collect your personal information solely to help them identify you or your wireless device in order to prevent fraud. By providing your telephone number to enroll in multi-factor authentication, you authorize your wireless carrier to use or disclose information about your account and your wireless device, if available, to us or our partners. See our Privacy Policy for how we treat your data.
Security
Jackson recognizes that information security is a crucial topic. To protect data, we've built an industry-standard Information Security program with certified and experienced professionals who strive to protect the integrity of our systems and applications. Precautions have been implemented throughout our organization, including, where appropriate, password protection, multi-factor authentication, encryption, Transport Layer Security (TLS), firewalls, and internal restrictions on who may access data to protect the information we collect from loss, misuse, and unauthorized access, disclosure, alteration, and destruction. Information you provide to us when filling out secure forms on our sites, as well as information we supply when you are visiting those areas, is protected while passing through the Internet using encryption technology called TLS. Your browser will indicate when you are within a secure area of our sites by displaying a symbol, such as a locked padlock or an unbroken key. To learn more about how Jackson protects your personal information, please visit the Cybersecurity page.
Applicability of Jackson’s web privacy policy
Our site may be reached by links from or contain links to other websites, which are not owned or controlled by us. These other websites may have privacy policies controlling the collection and use of personal information about you that are different from and not applicable to Jackson's web privacy policy. We are not responsible for the privacy practices of these other sites, and a link to or from another site is not an endorsement by us of that site, its content, its privacy practices or its sponsoring organization. When accessing any of these other sites, review the privacy information provided as part of the site to determine the privacy practices about that site and, if necessary, contact the site owner with questions or requests for additional privacy information.
This Web Privacy Policy (“Policy”) is effective as of August 23, 2024. Jackson reserves the right to modify this Policy at any time and will post the current Policy incorporating those changes on this page. Changes to this Policy are effective as of the date they are posted.
We know your privacy is important to you. It's important to us too. We respect your right to privacy. We treat any information you provide through our site or that we collect through the site as confidential. To submit a request to manage your personal information, please submit a Privacy Data Request using this form or call 800-644-4565.
Social media disclosures
Jackson is not always able to respond immediately to all comments posted on our social media sites. For this reason, we ask that you not use these sites to request transactions, submit complaints, or raise customer service questions. For these topics, please email customercare@jackson.com so our customer service associates may assist you, or contact us by phone.
Our social media platforms are public websites. For your own security, we strongly suggest that you NOT share personal information on these sites. By posting on our social media pages, you represent that you have the right to share the material in your posts, including intellectual property, trademarks and copyrighted material.
We reserve the right to delete comments or postings at any time without notice, for any reason, and at our sole discretion. If you are a Jackson (or affiliated company) employee, remember that all company policies apply to your postings here.
Note that posts and comments made by third-party social media users do not represent the opinions of Jackson National Life Insurance Company, nor do we confirm the accuracy of any statements made in these posts. Jackson is not responsible for and does not endorse any third-party links, comments, advertisements, or other information included on our social media pages.
Some of our content relates to financial education and general investing and financial topics. Please read the following disclaimer regarding this content:
Before investing, investors should carefully consider the investment objectives, risks, charges, and expenses of the variable insurance product, including its underlying investment options. The current prospectus (or for the variable insurance products the contract prospectus and underlying fund prospectuses) provides this and other important information. Please contact your financial professional or the Company to obtain the prospectus(es). Please read the prospectus(es) carefully before investing or sending money.
Diversification does not assure a profit or protect against loss in a declining market. Investing involves risks including possible loss of principal.
Annuities are issued by Jackson National Life Insurance Company (Home Office: Lansing, Michigan) and in New York by Jackson National Life Insurance Company of New York (Home Office: Purchase, New York). Variable annuities are distributed by Jackson National Life Distributors LLC, member FINRA. May not be available in all states and state variations may apply. These products have limitations and restrictions. Contact Jackson for more information.